Shipping policy

Last updated: 17 October 2026

Where we ship

We ship to Australia, the United States, the United Kingdom, Canada and New Zealand. If you are unsure whether we deliver to your address, email us at hello@heavenhugs.com before you order.

Shipping cost

Standard delivery is free on every order. There are no hidden fees at checkout. What you see is what you pay.

Digital portraits

Digital portraits are delivered by email straight after your payment is confirmed. The email holds a link to your full-resolution, watermark-free portrait. Keep the email and you can download it again at any time.

Canvas and framed canvas: production and delivery

Every canvas is made to order and printed by our production partner in the country closest to you, so it is made locally, arrives faster and travels less.

Production: please allow 2 to 3 business days for printing, framing and a quality check.

Delivery after production:

Region	Estimated delivery
Australia and New Zealand	4 to 9 business days
United States	4 to 9 business days
Canada	4 to 9 business days
United Kingdom	4 to 7 business days

All times are business days and are estimates only.

Customs and import duties

Most orders are printed inside your own country, so no customs charges apply. If an order has to cross a border, any local duties or fees charged on delivery are outside our control.

Order tracking

When your order leaves the printer we email you the tracking number and carrier, so you can follow it to your door.

Busy seasons

Around Christmas, Mother's Day, Father's Day and anniversaries, printing and delivery can take a little longer. If your portrait is for a special date, please order early.

Damaged, incorrect or lost orders

If your order arrives damaged, in the wrong size, or with the wrong portrait, we will send a replacement at no cost to you. Please email hello@heavenhugs.com within 48 hours of delivery with: